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Unsupported Tokens

Overview​

Our platform is committed to providing a safe, efficient, and user-friendly experience for token transactions. However, certain tokens may not be supported due to technical, security, or compatibility issues. Unsupported tokens may include malicious tokens, broken tokens (tokens that fail to transfer), and other tokens that do not meet our criteria for reliability and security.

This policy outlines the types of unsupported tokens, the risks associated with them, and guidelines for our users to ensure safe interactions with tokens.

Types of Unsupported Tokens​

1. Malicious Tokens​

Malicious tokens are tokens that contain harmful or deceptive code intended to compromise user wallets, drain funds, or perform other harmful actions. These tokens are often created to mimic legitimate projects or lure users into interacting with them.

Examples of malicious token behaviors include:

  • Phishing Attacks: Tokens that attempt to trick users into revealing private keys or sensitive information.
  • Access Exploits: Tokens that, upon approval, gain broad access to a user’s wallet or other assets.
  • Hidden Fees or Traps: Tokens that impose unexpected, excessive fees or enable unauthorized transfers.
Policy

We do not support tokens identified as malicious. If a token is flagged as malicious, we recommend users revoke any permissions granted to that token immediately and avoid future interactions.

2. Broken Tokens​

Broken tokens are tokens that, due to flawed smart contract code or design issues, fail to transfer correctly or execute as intended. Broken tokens may result in failed transactions, lost gas fees, or other operational issues.

Examples of broken token behaviors include:

  • Transfer Failures: Tokens that consistently fail to transfer between wallets or cannot be swapped on decentralized exchanges.
  • Incorrect Balance Reporting: Tokens that do not correctly display or maintain user balances.
  • Locked or Frozen Tokens: Tokens that cannot be accessed, moved, or used due to contract restrictions or errors.
Policy

We do not support broken tokens. Users experiencing issues with a token due to broken functionality are encouraged to stop attempting transactions to avoid incurring additional gas fees or potential losses.

3. Incompatible Tokens​

While certain tokens that have specific use cases that may be valid are only compatible with certain protocols (e.g., ElectroSwap V2). Additionally, tokens with highly complex mechanisms that conflict with platform functionality may be deemed incompatible.

Policy

We only support fee-on-transfer tokens on compatible protocols (e.g., ElectroSwap V2). Users are advised to ensure compatibility before initiating trades or interactions with these tokens.

Guidelines for Safe Interactions with Tokens​

To protect users from unsupported tokens and related risks, we encourage the following best practices:

  1. Verify Token Contracts: Always confirm the contract address of any token from official sources (e.g., the project’s website, verified social media, etc) to avoid malicious impersonation tokens.

  2. Limit Token Approvals: When interacting with a new or unknown token, limit the spending approval amount rather than granting unlimited access. This can help reduce risk in case a token is malicious or behaves unexpectedly.

  3. Use Trusted Platforms: Trade and hold tokens using trusted and well-reviewed platforms that maintain security standards to reduce exposure to unsupported or malicious tokens.

Disclaimer​

While we strive to identify and protect users from unsupported, broken, or malicious tokens, it is ultimately the user’s responsibility to verify the legitimacy and functionality of any tokens they interact with. Our platform is not liable for losses incurred from interactions with unsupported tokens. We encourage users to conduct thorough research, limit token approvals, and stay informed on best practices to minimize potential risks.